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I was phoned saying someone is trying to hack my computer,i…

Customer Question
I was phoned saying...

I was phoned saying someone is trying to hack my computer,i have a membership

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Acer

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just got a call, i have done nothing, i know nothing about comp

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Please just clean it up

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
1/3/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,219
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. That was a fake phone call. It was a scam, so please do not follow any instructions from them. Acer, Microsoft and any legitimate company would never call you automatically for any computer issue. Whenever you have any computer issue, you would need to contact a support company yourself first. As long as your computer is working, then you are fine. In the future, please always ignore any phone call that you do not know or that you are not expecting.

- Or is there currently any issue with using your computer?
Please reply at the box below to continue. Thank you,

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Customer reply replied 7 months ago
you are not helping me as i dont under stand
Customer reply replied 7 months ago
i dont want to pay as i have a plan with geek squad
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

Are you having issue with your computer right now? If yes, I can connect to your computer and fix it right now.

Please reply at the box below. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

Please click on the website below for more information about phony support calls:

https://support.apple.com/en-us/HT204759

Please let me know when you are available, so I can fix your computer, if there is any issue with it.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
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Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

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