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My PC has locked me out and I have forgotten my password. I…

Customer Question
My PC has locked...

My PC has locked me out and I have forgotten my password. I am sending this message from my lap-top

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Probook657ob - but my laptop is not the PC that is locked.

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Both my laptop and the other computer (PC) that has locked me out are set for automatic updates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, the name of the PC that has locked me out and requires a password ***** ***** Mediom AMD A8

Submitted: 6 months ago.Category: Computer
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Answered in 3 minutes by:
1/2/2018
Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,113
Experience: Certificate Course In Computer Maintenance
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago

Do you mean, you have forgotten the password ***** Windows login?

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Customer reply replied 6 months ago
I left my desktop computer on overnight and this morning it had a locked screen requiring a password ***** access. I have not had a locked screen before and I do not k now any password ***** it.
Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago

OK, did you power off the PC and power it on again?

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