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When I try to access Trend Micro on my computer, I'm not…

Customer Question
When I try to...

When I try to access Trend Micro on my computer, I'm not getting any response.( I spoke to one of your reps a few minutes ago, and she indicated that our account is paid up through 7/31/18.)

Technician's Assistant: When could you last open your Trend Micro software?

It has been several months since I last tried to open it.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, thank you.

Submitted: 6 months ago.Category: Computer
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Answered in 13 minutes by:
1/2/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Just to clarify, are you running Windows 7, 8 or 10 on the computer with the Trend Micro issue?

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Customer reply replied 6 months ago
PLEASE CANCEL THIS TRANSACTION !!!!
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Ok.

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