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It is locked up on home page, Lenovo laptop windows 10, Good…

Customer Question
It is locked up...

It is locked up on home page

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenovo laptop windows 10

Technician's Assistant: What Lenovo model do you have?

Good 70

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

No and shut down twice still no response

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
1/2/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Please do this now:

Press and HOLD down the Power button on the laptop for a full 30 seconds, and then release.

Next, press the Power once again - does it boot back up all right now?

Do keep me posted below; thank you.

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Customer reply replied 6 months ago
Booted to home page no curser
Customer reply replied 6 months ago
How will u connect I am on my tablet now
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

PS: Please ignore any offer shown on this page; it's sent at the site's end and not by me.

Could you clarify what do you mean by "home page"? Is it your desktop screen?

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Customer reply replied 6 months ago
desktop screen and how will u connect .I am using my tab. now
Customer reply replied 6 months ago
Bryan are there
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Yes, I'm still here - we do not need to set up a remote session now. Please stand by,

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Customer reply replied 6 months ago
Ok
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Sorry about the brief wait; before doing anything else, please try pressing the following keys together on the laptop (one after the other):

FN + F6

FN + F8

Does this bring back the cursor?

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Customer reply replied 6 months ago
I lost you earlier, working fine now. thankyou
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

OK, great! And kindly take a moment to rate my service by selecting the 5 stars at the top of this page before you leave today. Thanks again,

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