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I haven’t used my laptop in at least a year and now I can…

Customer Question
I haven’t used my...

I haven’t used my laptop in at least a year and now I can not find my sign in password. Can you help me?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Where do I find that at?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your laptop? Have you installed any updates recently?

Not recently

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. I just need to get into it

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
1/2/2018
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,949
Experience: MCP, RHCE
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10?

Are you using a online microsoft account or local user account to sign in to windows ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Customer reply replied 7 months ago
Use local line think it is 10
Customer reply replied 7 months ago
If I can
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Since your computer is locked i cannot access it but we can continue in this chat page.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Do you mean you use local user account to sign in to windows 10?

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

When it shows incorrect password ***** it show password ***** or a password ***** web address?

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Customer reply replied 7 months ago
It shows nothing and I must leave now. Will try to get more info before I call back
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Before you go.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

If you are using local user account only one option which is to reset windows 10 this will erase everything in it and re-install windows like a new system is that OK with you? if so i can give you the instructions on how to do it now which you can do when you are back.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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