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How to update sound, window 7 lost the sound, HP provilion…

Customer Question
How to update sound ...

How to update sound

Technician's Assistant: What device or product does this involve?

Window 7 lost the sound

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP provilion slimline

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Last 2 weeks

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, just the sound

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
1/2/2018
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,949
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Please provide the full model of the HP computer?

Is the volume icon in the system tray x marked ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Customer reply replied 7 months ago
are you serious. You charge me $5 for update the sound, now you harassed me to to by software.???
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

First of all i didn't harassed anyone to buy any software,Justanswer doesn't sell any softwares.Now do you wish to continue with our tech support or not?

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Customer reply replied 7 months ago
NO NO NO you want to cheat me ? I don't you cheat me like that. I accept $5 for the sound. Nothing else
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

I believe there is some misunderstanding here.I do not have any control over billing or charges so i believe its best that i request customer service to contact you and explain the charges first.

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Customer reply replied 7 months ago
No. One time, if not don't take me $5. Don't do anythinf
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

I will request customer service to contact you.

Sincerely,

John

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Customer reply replied 7 months ago
what you need? I cancel everything. OK?
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

OK i understand.

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Customer reply replied 7 months ago
do not charge my credit card any dollar. If you do , my lawyer will talk with you. BYE
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

OK

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