Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have recently had a serious virus attack & now returned to…

Customer Question
I have recently had...

I have recently had a serious virus attack & now returned to use but I lost my MS Outllook contact file

Technician's Assistant: When did you last update Outlook?

Everything has now been up-dated but I'm using an older verwion of outlook, my operating system is MS 10

Technician's Assistant: What have you tried so far with your Outlook?

I use it exclusively to dend & receive e-mail and store several files that i use frequently

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 6 minutes by:
1/2/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,261
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

May I ask which version of Outlook you are using?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Computer Question
Customer reply replied 6 months ago
HAD TO CHECK I AM USING MS OFFICE 2007
Customer reply replied 6 months ago
I JUST PAID YOU $63 WHAT IS THIS FOR?
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

Help on this page is not free. Do you want me to send in your refund request?

Ask Your Own Computer Question
Customer reply replied 6 months ago

YES, I THINK I SHOULD GO TO MY REGULAR GUY, PLEASE APPLY FOR A REBATE AND I THANK YOU ANYWAY, JOHN *******

Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

Hello John *******

Okay, I will send in your refund request.

Thank you,

***** *****

Ask Your Own Computer Question
Customer reply replied 6 months ago

THANK YOU JASON, JOHN ****** I WILL CERTAINLY KEEP YOU FIRM ON RECORD FOR PROMPT COURTEOUS SERVICE.

Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I used Windows Easy Transfer from Windows 7 to store my data
I used Windows Easy Transfer from Windows 7 to store my data on an external HDD. I then formatted and did a re-install of Windows 7 on the same partition of the HDD in the same machine. Outlook 2013, … read more
James K.
James K.
Managing Director
283 satisfied customers
I am running IE9 and Microsoft 7 with MS Office. I had to
I am running IE9 and Microsoft 7 with MS Office. I had to uninstall McAfee virus becuase of a glitch in an update that disabled internet access. Yesterday, my computer started freezing up - either whi… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
My frequently-used Contacts keep disappearing from Outlook.
My frequently-used Contacts keep disappearing from Outlook. So I have to do a search and then I find them in Cached Contacts and the only way to get them back quickly appears to be to e-mail them to m… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I have Vista and Outlook 2010. I had an error the other day
I have Vista and Outlook 2010. I had an error the other day that said the pst files couldn't be located. Outlook then started, and I was able to import an older address list and my folders, but no sto… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
I am unable to bring up the send new message function nor can
I am unable to bring up the send new message function nor can I get the reply function to respond everything else seems normal with the program ie incoming messages are being received. I have tried th… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
OUTLOOK 2007 A Microsoft technician (Denny Cao) installed
OUTLOOK 2007 A Microsoft technician (Denny Cao) installed Microsoft 2007 on my PC as part of a process to rectify faults resulting from a microsoft update and a conflict in security programmes running… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I returned from a 1 week vacation and my Outlook 2003 program
I returned from a 1 week vacation and my Outlook 2003 program after send and receive shows a window that says that Microsoft Office Outlook has stopped working with two options: "Check online for a so… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
WE HAVE YAHOO MAIL, THIS HAS HAPPENED IN THE PAST. SEVERAL DAYS AGO WE HAD ABOUT 100 MESS
WE HAVE YAHOO MAIL, THIS HAS HAPPENED IN THE PAST. SEVERAL DAYS AGO WE HAD ABOUT 100 MESSAGES RECEIVED IN STORAGE DATING BACK TO LAST YEAR, 2009. NOW ,THE MESSAGES ONLY GO BACK TO XXXXX THERE ARE 26 M… read more
sangita.soni
sangita.soni
Bachelor's Degree
190 satisfied customers
the computer I have been using all of a sudden started to send
the computer I have been using all of a sudden started to send several copies of the same e-mail to the same person, the e-mail also shows that it is in the outbox and not in the sent box when it actu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
microsoft outlook is extremely slow using imap and outlook
microsoft outlook is extremely slow using imap and outlook frequently freezes up , takes minutes to download routine emails, and delays receiving.....have high speed connection and dont have this issu… read more
Nirjhar18
Nirjhar18
Network Admin
Bachelor's Degree
576 satisfied customers
when upgrading from microsoft outlook 2000 to microsoft outlook
when upgrading from microsoft outlook 2000 to microsoft outlook 2007, will e-mail folders,address book etc be automatically transfer over… read more
Claws224
Claws224
CIO
5,160 satisfied customers
Hi, I was very pleased with your last answer. Now heres
Hi, I was very pleased with your last answer. Now here's another question which I think I deposited money for (please correct me if I am wrong). I am having difficulty retrieving hyperlinks in e-mail … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
A relative forwarded to me an e-mail called, Beautiful Pictures .
A relative forwarded to me an e-mail called, "Beautiful Pictures". It was a true e-mail from my relative and had a string of people I know that received a copy. I opened the e-mail and viewed the pict… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
My computer is an Acer TravelMate 250 operating on Microsoft
My computer is an Acer TravelMate 250 operating on Microsoft XP. I have Office 2003 installed. When using Outlook for sending and receiving e-mails I am frequently, but not always,getting multiple cop… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My e-mail is hung up. I have received the first 18 messages
My e-mail is hung up. I have received the first 18 messages a number of time (date 10/9 & 10) but nothing since then and there are 120 not showing. What do I need to do to restore my e-mail?… read more
e-solution
e-solution
Bachelor's Degree
112 satisfied customers
I have an e-mail issue with Outlook Express. Ive lost all
I have an e-mail issue with Outlook Express. I've lost all e-mails twice in the last week approx. 110 of them. I've checked with Road Runner and per them evrything is set correctly. I can receive and … read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
I just compacted my emails, and now I cannot locate an entire
I just compacted my emails, and now I cannot locate an entire year of emails which were in my SENT folder.… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
How do I sort all of my e-mails in ascending order
How do I sort all of my e-mails in ascending order? (earliest received first, most recent at the bottom of page).… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x