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I received a gift dna kit. Trying to activate, now at point…

Customer Question
I received a gift...

I received a gift dna kit. Trying to activate, now at point where it asking for payment. It is all ready paid for. Can't get past this point.

Technician's Assistant: What exactly are you having trouble accessing?

It payed for. It won't let me past paying again.

Technician's Assistant: When we are ready I'll take you to the appropriate web page.

Ok

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Mac macbook Air. It up to date.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
1/2/2018
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,264
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Computer Question
Customer reply replied 7 months ago
I'm trying to get to ancestry support site.
Customer reply replied 7 months ago
I think I'm at wrong site
Customer reply replied 7 months ago
I'm at wrong site
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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