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I have the hp 6005 pro model, at restart I get 5 beeps on my…

Customer Question
I have the hp...

I have the hp 6005 pro model, at restart I get 5 beeps on my computer, and

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

The 6005 pro, and Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About a month, only tried resrart.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

What's your fee?

Submitted: 1 month ago.Category: Computer
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Answered in 16 minutes by:
1/2/2018
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 1 month ago
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,634
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified

Hi, I am John, welcome to JustAnswer.com

The 5 beeps is a memory or motherboard problem.

I would remove all but one of the memory modules and test each one individually and find the one (s) that may be bad.

If the PC beeps 5 times with all of the single memory modules tested at a time, then you can pretty much bet the motherboard is shot and not all of the memory chips.

Please let me know if you can check the memory modules one at a time.

Please remember I don't work for the manufacturer, so please do not leave me a negative feedback if you are not happy with them.

A good feedback is appreciated, that's the only way for me to get paid by JustAnswer.com, you won't be charged again.

Also, please click REPLY if you have any questions or concerns.

Thank you,

JOHN

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Customer reply replied 1 month ago
Is it best to replace motherboard, especially if this has occurred before.
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 1 month ago

It depends, if the memory sticks are good, then yes, it would be best to replace the motherboard.

Did you try removing the memory modules and leaving only one at a time?

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Customer reply replied 1 month ago
I want be able to check them until tomorrow morning, I'm at work.
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 1 month ago

OK, thank you!

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Engineer John C.
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,634
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Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

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