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I seem to be caught in a circular mess with my password. You…

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Hello. I seem to...

Hello. I seem to be caught in a circular mess with my password. You keep asking me to change it, saying that it looks like someone is trying to use my account.What is going on?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenovo laptop. Came with Windows 8, now using Windows 10, which is when alll o the problems began. Slowed down, then this mess with passwprds.

Submitted: 6 months ago.Category: Computer
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Answered in 22 minutes by:
1/2/2018
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,959
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
I was a bit surprised at the cost, but I must get this fixed. It is preventing me from using some of my programs properly.
Thanks, let's do it!
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Which account are you referring to?

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Customer reply replied 6 months ago
Publisher for one. Mainly it keeps asking me to sign in, then tells me I need a new password ***** and over.
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Publisher the program?

A website?

Please be more specific.

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Customer reply replied 6 months ago
Publisher is a program; I thought that you would be familiar with it. Sorry.
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Yes, I understand the program but there are also other forms of "publisher"

What type of password ***** you referring to?

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Customer reply replied 6 months ago
The screen message is "There is a problem with your Microsoft Account." When I go in to see what is wrong it won't take my password, so I change it, as directed and then I keep getting the same message, over and over again. When I was in Publisher, trying to put a one page compilation of photos and captions I was notified that there is a problem with my Microsoft Account. Same result as above. i have two email addresses,***@******.*** and***@******.***. Same reuslts with either account.
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Are you able to successfully change the password ***** the reset option?

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Customer reply replied 6 months ago
It says it is fine and then asks me to reset it.
Customer reply replied 6 months ago
That's where the circular comes in. I change it and then it keeps asking me to change it again. The note says that it looks like someone is trying to use my Microsoft account, and that I shsould change my password. It does this over and over again!!
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