Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Ihave paid for office 365 Personal but it hasnot been

Customer Question
Ihave paid for office...

Ihave paid for office 365 Personal but it hasnot been downloaded to my lap top

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Lenovo windows 7

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

I am a computer illiterate I had this lap to rebooted a year ago and ths is whwere I think I lost the program I only use the program at tax time so I did not realize it was missing

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Please connect me

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
1/2/2018
Tech Support Specialist: Chris L., Support Specialist replied 6 months ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. Is the issue that you were never able to download the software?

Ask Your Own Computer Question
Tech Support Specialist: Chris L., Support Specialist replied 6 months ago

All you should need to do to install is Go to www.office.com and if you're not already signed in, select Sign in. Make sure you sign in with the account you used to make the purchase.

Next Select Install Office.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Computer expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I just renew my Microsoft 365 through Microsoft online for
I just renew my Microsoft 365 through Microsoft online for 99.00 and I just found that I can renew through Best Buy Geek Squad for 69.00. Can I cancel the 99.00? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I purchased Office 365 in January. It loaded onto my laptop
I purchased Office 365 in January. It loaded onto my laptop but I cannot get it to load onto my PC. I had the 2010 software on my computer but was having issues with a Configuration instruction coming… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
None of my Office 365 programs can be accessed. I received
None of my Office 365 programs can be accessed. I received an email saying that my Office 365 had been renewed on 27 February 2018. I have subsequently received a tax invoice for payment on 26 March 2… read more
Cody
Cody
Computer Science
2,387 satisfied customers
About one month ago I bought a new computer with office 365.
Please help. About one month ago I bought a new computer with office 365. Lost my card. Followed instructions to check my account and it says I have made no purchases. How do I recover my number to in… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Not so much with my computer, but 4 years ago, we purchased
Not so much with my computer, but 4 years ago, we purchased office 365 for 5 computers. Each year we have been paying an activation fee of around $100 to keep our computers updated. We currently have … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I was charged for office 365 in November but it never
I was charged for office 365 in November but it never downloaded. I'm having problems with my computer and would like to get a refund of 69.99 … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I had trouble with my computer several months ago, once I
I had trouble with my computer several months ago, once I got things going half way decent, I realized I no longer had Mircosoft office on my computer. How can I get it back? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I am trying to cancel Office 365 Home so that I can install
I am trying to cancel Office 365 Home so that I can install Office Home & Student 2016 … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Microsoft officeis not on my computer although i pay for it
microsoft officeis not on my computer although i pay for it each month … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have a Lenovo laptop B50-70 which I purchased new in March
Hi, I have a Lenovo laptop B50-70 which I purchased new in March 2016. I recently been having trouble with the orientation of the screen where everything was displaying in portrait format instead of l… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have used Microsoft for 20 tears. I run a small business &
I have used Microsoft for 20 tears. I run a small business & create an excel spreadsheet each year to use for taxes. I print out a hard copy & have the comments printed following the spreadsheet. The … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Remote to my desktop and fix best case and office 365 I paid
please remote to my desktop and fix best case and office 365 I paid 99 dollars yesterday but no icons … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a Lenovo computer and recently it would not "boot
Hi, I have a Lenovo computer and recently it would not "boot up." I had to reset it and then have it reload its programs. For some reason it did not reload my Excel and even though it saved my files I… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
Purchased a new lap top a couple months ago...mymwife has a
purchased a new lap top a couple months ago...mymwife has a very important system that we use daily to log care for two handicapped people we assist...the program will not function properly,,,meaning … read more
Cris
Cris
60 satisfied customers
I had a failure with Windows 10, and it was removed and
I had a failure with Windows 10, and it was removed and Windows 7 loaded. The process wiped my program files which contained Office 2010. I need to reload these. What should I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have two questions. I have bought three computers that are
I have two questions. I have bought three computers that are Windows 7 compatable. A desk top for my home in Nebraska, a laptop for my little cabin near the mountains in Montana and a lap top for my l… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I lost my windows 7 on my Lenovo 560 lap top I was trying to
I lost my windows 7 on my Lenovo 560 lap top I was trying to do a recovery usb when I ejected the usb . and re stared my computer it would not restart . how can I reload windows .Ihave try recovery an… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My Acer lap top is about a year and some months old. I love
My Acer lap top is about a year and some months old. I love it, love it, but a couple of days ago my sound went missing. No cheerful "you got mail" and I cannot listen to any programs that I might mis… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x