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The volume control on the side of my asus laptop is weird.

Customer Question
The volume control on...

The volume control on the side of my asus laptop is weird. when i try to adjust the volume using the button on the right side of the computer, Task Manager pops up on the screen

Technician's Assistant: Is this happening with internal or external speakers?

Internal

Technician's Assistant: Did you try updating the sound driver on your Asus laptop?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The computer is only a few months old

Submitted: 6 months ago.Category: Computer
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Answered in 20 minutes by:
1/2/2018
Tech Support Specialist: David L, Systems Engineer replied 6 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,840
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

I would recommend updating the drivers first.

What is the exact model number of your computer?

Also, what operating system (such as Windows 10) is running on the computer?

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Customer reply replied 6 months ago
I believe the model number is 01523VGTB1
It's running Windows 10
how would i update the driver?
Tech Support Specialist: David L, Systems Engineer replied 6 months ago

You would download the updated drivers from the ASUS website.

I can give you a link to the driver download however the model number you provided is not valid.

Are there other numbers you can provide which may be the model number?

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Customer reply replied 6 months ago
Model # T102HA
Tech Support Specialist: David L, Systems Engineer replied 6 months ago

Thank you, ***** ***** moment....

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Tech Support Specialist: David L, Systems Engineer replied 6 months ago

Please click the link below to open the driver download page:

click here

Click the Drivers tab, then select Windows 10 in the "Please select OS" drop down box.

Then download the audio driver, the ATK driver, the BIOS update and the Utilities driver for ASUS keyboard lock. Double click on each driver file after download and follow the prompts to complete the installation. Once they are installed, reboot the computer then test to see if the issue is resolved.

Please let me know the result.

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Customer reply replied 6 months ago
The files wont run telling me the permissions are too weak
Tech Support Specialist: David L, Systems Engineer replied 6 months ago

Right click on each file and click Run as Administrator and then they should run.

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Tech Support Specialist: David L, Systems Engineer replied 6 months ago

Did the Run as Administrator resolve the permissions issue?

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Tech Support Specialist: David L, Systems Engineer replied 6 months ago

Hello,

Do you still need assistance?

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