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Message that major problem. Problem is probably attempt to…

Customer Question
Message that major problem...

Message that major problem. Problem is probably attempt to hack. I have had that several X B 4. I don't remember what I did. Today I keyed in Control, Alt, Delete to get out. It didn't turn off. HELP!

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hewlitt POackard, Operating System - not sure I would recognise the name when I heard it - I still hav Windows 7 because I have been told by many not to go to Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Half an hour. I just tried hitting control. alt, delete

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I caan't remember the Operating System. If someone would name a few, I would recognize which one I have - a common one

Submitted: 6 months ago.Category: Computer
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1/2/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What's currently showing on your computer's screen?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

Do you mean it does not let you shut down the computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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