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Changed password. Received message "Something has gone

Customer Question
Changed password. Received message...

Changed password. Received message "Something has gone wrong.'

Technician's Assistant: What exactly are you having trouble accessing?

Trying to access my Word documents.

Technician's Assistant: What application are you using?

Don't know, sorry.

Technician's Assistant: Have you installed any updates recently?

Yes, my son did last week as I had had some trouble - I had saved a doco. under the wrong info.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No, that's it. Thx

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
1/2/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,845
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 6 months ago
Macbookpro
My son installed Office 365 OneDrive-Personal
Customer reply replied 6 months ago

Cannot add more. Please cease contact. Wendy *****

Customer reply replied 6 months ago
Please cease contact.
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