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I am trying to sign, but when I enter the correct e-mail…

Customer Question
I am trying to...

I am trying to sign, but when I enter the correct e-mail address and password, I get a message that either the ID or password ***** incorrect

Technician's Assistant: Are you logged into your email account on any other devices?

Yes I am signed in on my laptop

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Should I reset the password

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
1/1/2018
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Which account or service are you having this issue with, please?

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