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My Microsoft account was set up many years ago and

Customer Question
My Microsoft account was...

My Microsoft account was set up many years ago and unfortunately not being what I consider tech savvy and a senior I can no longer sign in to get some info. Can you help?

Technician's Assistant: What exactly are you having trouble accessing?

My Skype account for one thing

Technician's Assistant: When did you last update Skype?

Some time ago and since then I had trouble with my computer and as I was unfamiliar I had not backed up info so even my icons were removed.

Technician's Assistant: What have you tried so far with your Skype?

The name dlskov6 which I had written down.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I can give you my most used email address which is***@******.*** and I have had this for many years.

Submitted: 7 months ago.Category: Computer
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Answered in 6 minutes by:
1/1/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

It sounds you are unable to access your Microsoft account May What is exactly happening when you are trying to access your account?

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Customer reply replied 7 months ago
I just kept trying different account names and passwords but they did not work.
Customer reply replied 7 months ago
No - do not continue at present.
Customer reply replied 7 months ago
It would appear that I will still be charged for this exchange so thanks but no thanks.
Customer reply replied 7 months ago
Will close this connection now.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Sorry for the inconvenience caused if you are getting any popups for secure remote assistance and phone call request you can ignore them because these are automatic popups.

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