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New update was installed last night and now on a Choose Your…

Customer Question
New update was installed...

New update was installed last night and now on a Choose Your Keyboard Layout screen which after I select US goes to Choose an Option of Continue, Use a Device, Use another Operating System, Troubleshoot or Turn Off PC. Have tried them all but apparently don't have a I am on a different computer since I can't get past the

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Sony Vaio Model SVE151J13L

Technician's Assistant: What Operating System (OS) are you running on your Vaio?

Windows 10 64

Technician's Assistant: What have you tried so far with your Vaio? Have you installed any updates recently?

Turned off. Went into Command Prompt. Tried all selections. Not getting anywhere? When I looked at my computer this morning an update was 54% through and then must have completed.

Submitted: 6 months ago.Category: Computer
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Answered in 17 minutes by:
1/1/2018
Tech Support Specialist: David L, Systems Engineer replied 6 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,839
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Reboot the computer three times and each time immediately shut it down when the Windows logo appears. Then boot it one more time and it should display the Advanced Boot Options menu. Select Safe Mode with Networking and login. Then do the following to remove the update:

Click the Windows Start button or right click and select Control Panel.

Select the Uninstall a Program or Programs and Features option.

Select "view installed updates" in the left pane and a list of installed updates should appear.

Click on the header above the list to sort by install date.

Identify all updates installed today or yesterday, then right click on each of the updates and select Uninstall from the menu that appears.

Once the recently installed updates have been removed, reboot the computer to test whether or not the computer will boot into Windows.

Please let me know the result.

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Customer reply replied 6 months ago
I don't get a windows logo. it goes right into the keyboard question
Tech Support Specialist: David L, Systems Engineer replied 6 months ago

If you have any storage devices plugged into the computer, such as USB thumb drives, unplug them then try booting the computer.

If that is not an option, let me know what screen appears when you select the Troubleshooter option after reboot.

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Customer reply replied 6 months ago
Nothing attached. Again reboot just goes into "Choose your keyboard layout" screen!
Tech Support Specialist: David L, Systems Engineer replied 6 months ago

What about the Troubleshooter option you mentioned above?

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Customer reply replied 6 months ago
says I have no earlier version of windows to recover
Tech Support Specialist: David L, Systems Engineer replied 6 months ago

Was Windows 10 and upgrade or originally installed on the computer?

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Customer reply replied 6 months ago
Not sure but I think Windows 10 was originally installed
Tech Support Specialist: David L, Systems Engineer replied 6 months ago

Do you have a Windows 10 installation disc?

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Customer reply replied 6 months ago
not with me. on vacation
Tech Support Specialist: David L, Systems Engineer replied 6 months ago

Ok, so you mentioned that you were able to get to the command prompt. Was there a startup repair option on the screen that enabled command prompt access?

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