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My cursor jumps all over the place without my pressing any…

Customer Question
My cursor jumps all...

My cursor jumps all over the place without my pressing any key

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenovo Yoga 910 13-KB signature edition 64 Bit OS

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

PC Health advisor

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Driver Update

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
1/1/2018
Tech Support Specialist: Shefin, Computer Support Specialist replied 6 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,630
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

It is because of the sensitivity of your touchpad. If you disable the touchpad and uses and external mouse, it will work fine.

A good resolution for this issue is to download and install Touchfreeze software. Please go to the link below, click Downloads section. Download and install the software. Please do not purchase anything.

http://touchfreeze.net/

After installing the software, click Start button, select All programs and then select Touchfreeze from the list of the programs. By selecting the program, you are enabling it. Nothing will open on your creen, but it will be enabled. Then, try typing anything.

If it is not enabled, select it again and try typing anything.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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Shefin
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Satisfied Customers: 6,630
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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