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This is getting QUITE Frustrating!!!!!!!!!!!!!!!!!! This is…

Customer Question
This is getting QUITE...

This is getting QUITE Frustrating!!!!!!!!!!!!!!!!!! This is my 2nd printer copier and i have NOTHING but troubles connecting to my NEW printer/copier!!!! I have just tried several times to connect to my wireless HP ENVY 7800 and it does not take / does not connect!! I have tried reinstalling / disconnecting / rebooting and nothing PLEASE HELP!!! I dont like spending money on things that DO NOT WORK especially for the second time!!!!!!!!!!!!!! Rich

Technician's Assistant: Are you able to connect using an ethernet cable?

I am completely wireless, it will say that it has found the printer but will not connect to it..................

Technician's Assistant: Which lights are colored and/or blinking on your router?

They are All Green

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Not really... I know i am connected to the internet and that the new printer tries to connect but it fails consistently

Submitted: 6 months ago.Category: Computer
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Answered in 8 minutes by:
1/1/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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