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Had Wordperfect X8 installed electronically on my computer.

Customer Question
Had Wordperfect X8 installed...

Had Wordperfect X8 installed electronically on my computer. Now I get an error message "WP office files have been damaged or modified. Reinstall from your original source". How do I get the installation from an electronically intalled source?

Technician's Assistant: What device or product does this involve?

Wordperfect X8.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Using Windows 7. Have HP desktop computer.

Technician's Assistant: How long has this been going on with your HP? What have you tried so far?

Tried to contact cleverbridge (they must be the ones that sent it electroncally). Cant get help there. I am not computer savy and don't understand all of this.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's it. Just want myWordperfedt X8 reinstalled.

Submitted: 6 months ago.Category: Computer
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Answered in 44 minutes by:
1/1/2018
Tech Support Specialist: David L, Systems Engineer replied 6 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,840
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

If you have the original installation file used to install WordPerfect you can use that to repair the installation.

If not, try repairing through the Control Panel by clicking the Windows Start button then Control Panel then Programs and Features then click on WordPerfect from the list of installed files and click Uninstall. If presented with the option to Repair, then select the Repair option and click Next and follow the prompts to complete the repair. If not prompted with the repair option, cancel out of the process and let me know.

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Tech Support Specialist: David L, Systems Engineer replied 6 months ago

Hello,

Do you need further assistance?

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