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Can I change my password. Nothing I get message that someone…

Customer Question
Can I change my...

Can I change my password

Technician's Assistant: What exactly are you having trouble accessing?

Nothing I get message that someone else is listening and that only one can listen and I donnot knbow who they are

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP and what is operating system you are dealing with adinosaur

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Not sure when asked if I want to listen , pandora cuts off the other listener

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Like what

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
12/31/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Are these email messages or sound messages?

What kind of password ***** ***** such as email password, etc.? Do you know your current password?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

Please stay with me on this page. Does your computer have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 6 months ago
I donot know, this my second attempt with an expert , I pressed a wrong button I am a dinosaur
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

Where / where do these messages appear?

What kind of password ***** ***** such as email password, etc.? Do you know your current password?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Customer reply replied 6 months ago
I know the current password, someone else has been listening and I do not know who they are
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 6 months ago
I get a message when I sign in that someone else is listening and only one can listen so they are cut off
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Customer reply replied 6 months ago
why can't I just change my password?
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

You need to tell me first what kind of password *****'d like to change.

Otherwise, I can show you how to change your password ***** your computer's screen for you.

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Customer reply replied 6 months ago
the password ***** ***** my pandora account
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

Are you using Pandora on your computer or on your mobile device?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

Please see the steps below:

http://help.pandora.com/customer/portal/articles/24665-password

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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