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I have a Thinkpad W500 model computer. I just replaced the…

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Hi I have a...

Hi I have a Thinkpad W500 model computer. I just replaced the battery and after 2 hours it indicated it was fully charged. I turned off the computer, disconnected the charger, and attempted to restart it. Nothing happens.

Technician's Assistant: What Operating System (OS) are you running on your ThinkPad?

Windows 10

Technician's Assistant: What have you tried so far with your ThinkPad? Have you installed any updates recently?

Just the Microsoft recommended patches.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The battery light comes on half green/half yellow with the charger attached and then goes solid green. Then it will start up but unplugging the charger will kill it immediately.

Submitted: 7 months ago.Category: Computer
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Answered in 1 hour by:
12/31/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,590
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. You may need to reset the battery stats?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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