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I forgot my apple id and passworkd and do not know how to…

Customer Question
I forgot my apple...

I forgot my apple id and passworkd and do not know how to reset it.

Technician's Assistant: When did you last change your password ***** Apple ID?

When I was at the Apple store in Allentown<PA a couple months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Couldn't get on just kept say mnot right password

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
12/31/2017
Tech Support Specialist: Jon, Computer Support Specialist replied 6 months ago
Jon
Jon, Computer Support Specialist
Category: Computer
Satisfied Customers: 777
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Tech Support Specialist: Jon, Computer Support Specialist replied 6 months ago

What is your apple id so I can try and help you reset your password?

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Customer reply replied 6 months ago
I do not know my apple id or password
Tech Support Specialist: Jon, Computer Support Specialist replied 6 months ago

What apple device do you use with your apple id, a mac computer, apple iphone/ipad?

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Customer reply replied 6 months ago
No I do not want to have you connect just for get it i will go to the apple store.
Tech Support Specialist: Jon, Computer Support Specialist replied 6 months ago

Please ignore any offers for remote assist as those are automated and not sent by me personally.

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Customer reply replied 6 months ago
good bye
Tech Support Specialist: Jon, Computer Support Specialist replied 6 months ago

ok

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