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I cannot get the used cartridges to move so I can replace…

Customer Question
I cannot get the used...
I cannot get the used cartridges to move so I can replace them with new ones in my EPSON wf 2650 printer. Help!
Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
12/31/2017
Tech Support Specialist: Nathan, Systems Manager replied 7 months ago
Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 31,394
Experience: Own/operate computer networking/IT company.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This is not an automatic process as on some other printers, some menu steps are required prior to physical replacement:
Press the home (house icon) button and select Setup (wrench icon) > Maintenance > Ink Cartridge Replacement.

Lift up the scanner unit (below the glass)

Open the cartridge cover

Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

Gently shake the new cartridge four or five times, then remove the cartridge from the package, removing the yellow tape.

Insert the new cartridge into the holder and push it down until it clicks into place.

Close the cartridge cover and push it down until it clicks into place.

Select Check on the LCD screen to make sure the cartridge or cartridges are installed correctly.

Close the scanner unit.

Let me know if that works for you please.

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Tech Support Specialist: Nathan, Systems Manager replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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