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I can't access my outlook emails as I forgot my password.

Customer Question
I can't access my...

I can't access my outlook emails as I forgot my password. When I go through the sequence of providing the proof that I'm not a robot and go to the page where I provide the last 4 numbers of my phone 8121 I'm supposed to get a code sent to my phone in order to proceed with creating a new password ***** the code never shows up. I'm part of a medical aesthetic co-op and can't get the very pertinent messages from my medical director nor any other pertinent emails. Can you please help me?

Technician's Assistant: When could you last open your Outlook?

Two weeks ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I don't think so. The only thing that has changed is my husband put Eros in to maximize our wifi

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Yes. I got in touch w a guy named Stuart? And he was of no help at all. My secretary tried to speak w him and we both got nowhere in the assist dept. he did let her know that Outlook has been having similar issues Can I just get access to my emails please

Submitted: 6 months ago.Category: Computer
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Answered in 4 hours by:
12/31/2017
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,328
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

Who is your email provider?

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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