Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I keep trying to download a game and it tells me I need to…

Customer Question
I keep trying to...

I keep trying to download a game and it tells me I need to sign into my account. Put password ***** and says it is not correct.

Technician's Assistant: What exactly are you having trouble accessing?

Cannot download, says I need to signin.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

RCA Voyager os

Technician's Assistant: How long has this been going on with your Voyager? What have you tried so far?

The last couple of days. I have changed my password ***** times and still have a problem when I go back

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 15 minutes by:
12/31/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,937
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your login. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

What online site are you trying to log into for your game download? Microsoft store or another?

What password ***** ***** asking for? The one to that site or your microsoft password ***** another?

Ask Your Own Computer Question
Customer reply replied 6 months ago
Just hope you can. But first need to know that the 5.00 put pn my. Credit card will ne the only charge put on it.
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

I cannot see that side of your account. Only customer service can. You can go here for more information on fees/agreements.

The five is a deposit only. Please contact them here before we continue support:

http://ww2.justanswer.com/phone

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Just bought tablet for my grandson I guess I put a password
Just bought tablet for my grandson I guess I put a password ***** I can't remember now he can't use it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have forgotten my password. How do I change it? It's an
We set up the laptop several days ago but never really used it. We had a password ***** can't remember it or find the paper it was written down on. We haven't used the laptop for anything else. … read more
Isaac Franklin
Isaac Franklin
Computer Hardware Engineer
1,937 satisfied customers
Not my computer my voyager tablet,forgot the pattern to
not my computer my voyager tablet,forgot the pattern to unlock … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I forgot My tablets password. I received it as a present on
I received it as a present on April 20 and I didn't write he password ***** II have guessed at what I thought it could be but it's not working. I still have the code from when I got it. Is it possible to reset it to factory settings? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I bought an rca voyager tablet from a pawnshop and after
I bought an rca voyager tablet from a pawnshop and after resetting the tablet it's telling me to sign in with a google account that was previously synced on this device but I don't know it is there an… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I've 4 times to receive apple id confirmation number and it
I've 4 times to receive apple id confirmation number and it won't send to me, any ideas what i'm doing wrong? … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I am trying to change my account info to show a different
I am trying to change my account info to show a different card. The old card was changed and I got a new one. Every time I put in the correct info I get an error msg. What gives? … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I need to change my password for my google account. Rca
I need to change my password ***** my google account … read more
Micky
Micky
Lead Systems Administrator
High School or GED
90 satisfied customers
It's more of a Google login problem. Well my husband and I
Well my husband and I thought we would be tech savvy and try the new login apps. Well we have can't get into my google account to link anything. … read more
Isaac Franklin
Isaac Franklin
Computer Hardware Engineer
1,937 satisfied customers
It keeps saying i'm using wrong passwords and e-mails
it keeps saying i'm using wrong passwords and e-mails because i tried to get an app on my phone for work now i have it all messed up … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I need to update my g mail password and cannot get it done.
I need to update my g mail password ***** cannot get it done … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I was trying t o verify email address..all of a sudden, I
I was trying t o verify email address..all of a sudden, I was asked to change I don't even know what passwords. Cannot not get into email at all. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Sombody has hacked my KING_HARRIS123 account i need help
Sombody has hacked my KING_HARRIS123 account i need help getting it bck … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I try to reset my pass word but i cannot login to my yahoo.
i try to reset my pass word but i cannot login to my yahoo … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
It's my Granddaughter's tablet. She entered a new password
It's my Granddaughter's tablet. She entered a new password ***** her Google account and she has no clue what it is. She's only 5 years old. Her Mother and I have no idea what she put into the password… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a Yahoo email account I have been using for years.
I have a Yahoo email account I have been using for years. I have seen many instances recently where it is obvious that my security has been compromised. I want to keep the email address and simply cha… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
I am trying to download logitech webcam Software v1.0 but not
I am trying to download logitech webcam Software v1.0 but not having any luck.keeps telling me cannot find the down load for it… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Hi again, its Lisa J. Johnson. Yes, I will pay. However, this
Hi again, its Lisa J. Johnson. Yes, I will pay. However, this was not my fault. It was you're company's fault. And it was supposed too be fixed for free. Plz fix my problem, and forward all this too t… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x