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I have forgotten my Microsoft password and can’t access

Customer Question
I have forgotten my...

I have forgotten my Microsoft password ***** can’t access computer.

Technician's Assistant: What exactly are you having trouble accessing?

My emails, Google ( the internet connection) - also not getting emails on my iPhone.

Technician's Assistant: Are you logged into your email account on any other devices?

Only my iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My mobile no is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not really / just want to have computer back to normal.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/31/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,241
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is this a new computer?

Does it have Windows xp, vista, or 7, 8, 10?
Is there an email address currently showing at the login screen of your computer?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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