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Why can't my husband login to his email address on my

Customer Question
Why can't my husband...

Why can't my husband login to his email address on my computer?? His isn't working

Technician's Assistant: Are you logged into your email account on any other devices?

I'm listening to YOU Tube on my mobile

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No we've always used my email address for both of us NOW Centrelink wants him to have his own for Privacy reasons which is so ridiculous!! We've been married 46 years!!!

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
12/31/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,832
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 6 months ago
HP Pavilion Windows 10
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

Is there any error or message logging in his email account?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 6 months ago
No I don't trust these sites
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 6 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Is there any error or message logging in his email account?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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