Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have just renewed my Norton product ongoing subscription…

Customer Question
Good morning .... I...

Good morning .... I have just renewed my Norton product ongoing subscription to ensure another year of protection. Both the initial email alerting me to the fact my subscription fee was due, aht the SUBSEQUENT from Norton

Technician's Assistant: Which Norton product do you have?

Oops! I hit the send button before I had finished my question .... the subsequent email acknowledging my payment had been made, state my product is Norton tm Security Premium for Five Devices. What I do not understand is the term 'five devices' as I have a home computer [1 x only] Please could you explain what the 'five devices' is referring to. Perhaps this means more than one aspect of the security, rather than number of computers being protected. Thankyou for your help

Technician's Assistant: The Software Technician will be able to walk you through that. What have you tried so far with your Norton software?

I really just want to be au fait with what I am paying for. This is not a complaint

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Thankyou ... No.

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 22 minutes by:
12/31/2017
Tech Support Specialist: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 863
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-273mw62f,

Thanks for using JustAnswer. I am happy to assist you with this question. Below are the 2018 multi-device offerings, their features and what devices they can be used on:

  • Norton Security DELUXE 5 Devices - Offers Norton's best protection, which can be used on Up to 5 PCs, Macs, Android or iOS devices
  • Norton Security PREMIUM 10 Devices - Offers Norton's best protection , plus has Parental controls and PC backup for up to 10 PCs, Macs, Android or iOS devices

I hope that helps. Please reply if you have any additional questions or need further assistance

Regards,

Sheri-Expert

Ask Your Own Computer Question
Tech Support Specialist: Sheri, Expert replied 7 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Let me know.

Regards,

Sheri-Expert

Ask Your Own Computer Question
Tech Support Specialist: Sheri, Expert replied 6 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sheri Your Own Question
Sheri
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 863
863 Satisfied Customers
Experience: Owner/Consultant at Computer Rescue, Inc.

Sheri is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Need to renew my norton protection. I bought a program to do
need to renew my norton protection. I bought a program to do this but I can't find anyplace to enter my product key … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
944 satisfied customers
Norton tells me I'm needing to renew but I thought it was
Norton tells me I'm needing to renew but I thought it was automatic and I had renewed.Also, it will not allow me to renew now.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
i dont think i am protected yet i bought the system in dec
i dont think i am protected yet i bought the system in dec of 2010 for $49. plus change what i would like someone to check this out… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I received Renewal Status Dec. 11, 2010 however I purchased a new Dell computer on
I received Renewal Status Dec. 11, 2010 however I purchased a new Dell computer on Nov. 09, 2010 with the purchase it stated I would have a 15 month Norton Internet Security, please advise,… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I went to renew the McAfee Internet Security Suite and I clicked
I went to renew the McAfee Internet Security Suite and I clicked on 3-User McAfee Total Protection by mistake. How do I go about requesting a refund of $53.68 which was charged to my Visa (which I did… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Trying to renew subscription on line. Problem with acrobat
Trying to renew subscription on line. Problem with acrobat reader stops the process. Next step please?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hello, I renewed my Norton Subscription on July 30, 2010.
Hello, I renewed my Norton Subscription on July 30, 2010. #NP15163083. I keep getting notices that I'm not protected and that my subscription has expired. I have already been billed and paid the fee. … read more
Your Professional PC Expert
Your Professional PC Expert
Bachelor\u0027s Degree
132 satisfied customers
I have bought norton internet security 2010. Just tried installing
I have bought norton internet security 2010. Just tried installing it, it went through the whole process up until entering the new key code. It then went onto say I had 16 days of cover. giving my ori… read more
namzyanzy
namzyanzy
Bachelor's Degree
368 satisfied customers
I was just trying to renew my free norton antivrus protection
I was just trying to renew my free norton antivrus protection with my netzero upgrade. I did what the insructions said' to wit:turn off netzero,, reinsert cd thn click on boxes for both netzero & nort… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
My Account expires April 2, 2010. What I want to know is the
My Account expires April 2, 2010. What I want to know is the price when it renews. There is no listing of the cost so I can subtract it from my bank account. If I don't have the price, I will have to … read more
Smile
Smile
Bachelor's Degree
726 satisfied customers
I am trying to renew my subscript to norton. Yesterday was
I am trying to renew my subscript to norton. Yesterday was the last day. I didn't know that. Can I get another computer security system without using them, if they have canceled my subscription? I can… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I am receiving a notice telling me that my antiovirus has 7
I am receiving a notice telling me that my antiovirus has 7 days remaing before expiring. I had a charge on my Master Card charge account of $29.95 by PC Tools - US San Francisco Co. I thought this wa… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
Norton Security Keep informing that I have only 47 days
Norton Security Keep informing that I have only 47 days security laft funny I only paid my annual renewal subscription on Aug 24th 2009, I have a Norton email "Thanking me for my renewal order of £44.… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
My current Norton 360 indicates that I have182 days subscriotions
My current Norton 360 indicates that I have182 days subscriotions remaining. To-day Norton took the sum of £64.99 from my bank account (via Direct Debit) as an Annual Renewal fee. My problem is trying… read more
LeGin
LeGin
Unit Manager
Bachelor\u0027s Degree
13 satisfied customers
I have just paid to renew my Norton systems sub. (Order No.
I have just paid to renew my Norton systems sub. (Order No. XXXXXXXXXX .The receipt states that I should enter the renewal code into my product. How do I do this? Renewal code is : NW015C7A896.… read more
Master
Master
Bachelor's Degree
44 satisfied customers
I renewed my Norton Security for 2 years on the 26th September
I renewed my Norton Security for 2 years on the 26th September 2009 (confirmation email received) but Norton logo keeps saying my subscription has expired and I'm no longer protected. WHY?… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I purchased the symantec renewal on 6/23/09. I never thought
I purchased the symantec renewal on 6/23/09. I never thought about Verizon comming the next day to install our new line. When I tried to install the renewall on the 23rd it never went thru because the… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
My computer is constantly receiving Symantec Security Alerts
My computer is constantly receiving Symantec Security Alerts and informing me that my Norton Anti Virus needs renewing. The subscription was renewed 26.5.2009.myAccount IDNNN-NN-NNNNCustomer nameCusto… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x