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I have windows 10 PRO version 1511 Build 10586.1177. Windows…

Customer Question
I have windows 10...

I have windows 10 PRO version 1511 Build###-##-####

Technician's Assistant: Which software or app can I help with?

Windows 10 update, as I keep getting a security update and a Windows 10 update that error out on installation. My Laptop with Windows 10 HOME is fine and has installed the latest Creators Falls edition OK. This machine is my desktop.

Technician's Assistant: What have you tried so far with your software?

Nothing as this update starts every time I boot up my machine and I have to remove the Windows assistant to stop it ?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

The error it came up with was 0XC1900107 on the security update

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
12/30/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,251
Experience: Over 10 years of professional experience.
Verified

Hello,

May I ask for the error message that is given when it fails?

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Customer reply replied 6 months ago
Sorry, I don't have complete info. Would have to let it go through again ? Allan
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

Thank you for the update, Allan.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 6 months ago
I would like to know why Microsoft keeps trying to update when it doesn't work and the feature update appears to be Windoes 10 V1703 or W1607 of which neither works ?
As said before on restart a Stopcode Kernel Failure comes up and the system restarts. Do you know what update I should be receiving for the Windows PRO version of 1511. From reading there isn't an update path ? Allan
Hoping you can come up with an answer ??
Tech Support Specialist: Jason Jones, Computer Expert replied 6 months ago

Hello Allan,

Windows Update has many problems. The problem that you are having was not planned by Microsoft. The reason why it is failing can be one of many. In order to analyze the problem and fix it, may I remotely connect to your computer and do so?

- Jason

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