Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I cant remember my password and I have trideeverything I…

Customer Question
Hi chris...

Hi chris. I cant remember my password ***** I have trideeverything I could think of and still cant get on. I need help

Technician's Assistant: What exactly are you having trouble accessing?

This is the password ***** getting on the computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is a acer- aspire 5733-6607

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

Windows

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

No I haven't cause I don't remember tha password. I have tride all of my relatives names and still cant get on

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's all that I know of. other that I am getting old and decreped. I'm 78.

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 58 minutes by:
12/31/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,400
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Do you know what version of Windows you have on your computer?

For example, if you have Windows 10, on the screen where you enter your password ***** sign in to the computer,

there are 3 icons in the lower right corner of the screen.

Network/Wi-Fi>>>Ease of Access>>Power

Does your screen look like that?

Ask Your Own Computer Question
Customer reply replied 7 months ago
Windows 7.and yes I have the 3 icons only the one on the left is the ease of access and the other 2 on the right.
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you. Does the message say "The user name or password ***** *****" or does it say something

about the user profile?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My magic stopped working. Now what? Acer Aspire 5733-6607
Acer Aspire 5733-6607 and using magic jack for several years. This model is less than a year old. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am trying to shut down my computer and it says I have
I am trying to shut down my computer and it says I have updates well I let it do the updates and it is like its stuck on the last update what would cause this … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I have an Acer Aspire XC-603, its 5 month old. Worked fine
I have an Acer Aspire XC-603, its 5 month old. Worked fine for a couple of months, then started having problems with the connection to the internet. Mostly when first going to the net. Windows 10 trou… read more
Cody
Cody
Computer Science
2,427 satisfied customers
I have an Acer, Aspire 5733-6838, model PEW71...when I turn
I have an Acer, Aspire 5733-6838, model PEW71...when I turn my laptop on it boots up fine, but when it brings up my user account (to sign in), it changes to "The Group Policy Client Service failed the… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I found out that the ATI Mobility Radeon HD 4250 is not compatible
I found out that the ATI Mobility Radeon HD 4250 is not compatible with windows 7. Could that be causing the crashes on my Acer laptop every 2 minutes? And if it is, what can I do to solve the problem… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Hello Simon ,I m available today to try and fix my screen
Hello Simon ,I ' m available today to try and fix my screen that is still white and blank .… read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor\u0027s Degree
76 satisfied customers
I have a new Acer Aspire 5749-6607 laptop and I purchased the
I have a new Acer Aspire 5749-6607 laptop and I purchased the Netgear Push2TV HDTV adapter to go with my Vizio HDTV but I can't get the two to communicate. Can't find the Intel Wireless Display - trie… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,560 satisfied customers
I just received a newly purchased acer Aspire 5733 for Christmas
I just received a newly purchased acer Aspire 5733 for Christmas from my mother. The other night I was working on an English paper and had just saved. My mother walked up, dropped my headphones (cheap… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I just got an Acer Aspire 5733-6607 yesterday. There is one
I just got an Acer Aspire 5733-6607 yesterday. There is one little thing that's bugging me about the mouse and I'm sorry if this is a stupid question. How do I zoom back in and out on a webpage? The r… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
Our Acer computer is only 3 months old and wont boot up...it
Our Acer computer is only 3 months old and won't boot up...it just goes to the black start up screen and then beeps 3 times and shuts down again. I tried to hold the Alt and F10 key down to do a facto… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
how do I go about getting a password XXXXX restore this acer to
how do I go about getting a password XXXXX restore this acer to factory default, don't remember empowering tehno;logy password XXXXX system is locked up and will not boot for me to change it… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
i have a problem with my acer aspire sa90-a97z it wont work
i have a problem with my acer aspire sa90-a97z it won't work it has no power running through the tower tried various computer leads still won't work do you know what the prob could be? i was personall… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an Acer Aspire One D250 and the wifi transfer speed
I have an Acer Aspire One D250 and the wifi transfer speed is horrible (meaning slow). At worst I get 967 bytes, and at best 36kb/s. I have read all the forums and tried all the fixes. I am running a … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I cant get any sound out of my new Aspire7540. I have tried
I can't get any sound out of my new Aspire7540. I have tried all the volume controls e.g., Fn + f8 + all the others but it vremais obstinately silent.Can you help please? I put £13 in my accoiunt byes… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
Help! Ive just bought a new Notebook Acer Aspire One Model
Help! I've just bought a new Notebook Acer Aspire One Model ZG5, and wanted to set up a password XXXXX booting. I entered BIOS and set a supervisor's password, and enabled 'password XXXXX booting', bu… read more
CompuTech
CompuTech
Software Engineer
Bachelor's Degree
184 satisfied customers
i have a acer aspire 5515 cant get the bios password off of
i have a acer aspire 5515 cant get the bios password XXXXX of it i tried to do a factory format from the acer original recovery software they sent me but grub loader giving me an error message after i… read more
Michael Johanson
Michael Johanson
Owner
Bachelor's Degree
405 satisfied customers
I purchased an Aspire netbook last year. One of my grandchildren
I purchased an Aspire netbook last year. One of my grandchildren has locked it with a hdd password, that they cannot remember. Can this matter be resolved?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have vista home premium,computer is 2 months old, control
I have vista home premium,computer is 2 months old, control panal has disappeared, I cant get on line anymore, it says my drivers are corruped or missing, I also no longer am able to get sound. HELP… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x