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I haven't used my Skype in a year; just tried it and

Customer Question
I haven't used my...

I haven't used my Skype in a year; just tried it and couldn't get anywhere. I've changed phone numbers from a landline to a cell phone since then and I have a different email address. Can you help me?

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I've no idea. How could I tell? I should have told you I'm using a ten-year old Mac.

Technician's Assistant: The Microsoft Office Technician will be able to walk you through that. Anything else you want the Microsoft Office Expert to know before I connect you?

Only that since I retired ten years ago I've not been computer savvy.

Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
12/30/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,053
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Have you tried resetting the password?

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Customer reply replied 7 months ago
without success
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

What error are you getting?

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Customer reply replied 7 months ago
No, I don't want to continue. I'm upset I was not told it would cost an additional $31.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Customer reply replied 7 months ago
Thank you for telling me that. I appreciate it.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

You are welcome

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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