Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need a password. Didn't think I have one and tried to

Customer Question
I need a password...

I need a password. Didn't think I have one and tried to reset several times

Technician's Assistant: What exactly are you having trouble accessing?

Trying to place an order but need a password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Apple air

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

If I did have a password ***** and can retrieve it

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
12/30/2017
Tech Support Specialist: John TF., Apple Consultant replied 6 months ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,627
Experience: 20+ Years in the computer industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Computer Question
Tech Support Specialist: John TF., Apple Consultant replied 6 months ago

Your Apple ID is normally your email address. You should be able to reset your password ***** the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

Once you have the ID and password, restart your device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John TF. Your Own Question
John TF.
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,627
3,627 Satisfied Customers
Experience: 20+ Years in the computer industry

John TF. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I lost my iPhone I can't remember my Apple ID or password. I
I lost my iPhone I can't remember my Apple ID or password. I have an mini iPad that my be connected with my iPhone Is there any way i can at least get an Apple ID and password ***** the mini iPad … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
My grandsons are buying stuff without my permission. I need
My grandsons are buying stuff without my permission. I need to find out what my Apple ID and password ***** so I can remove my credit card info from apple … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
47 satisfied customers
I have an iMac air and cannot remember the password for my
I have an iMac air and cannot remember the password ***** my apple id. I want to set up FaceTime and also my gmail account but cannot access and change my id password ***** apple. I am going to Europe… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I wa atempting to purchase a app from Apple App Store & I
I wa atempting to purchase a app from Apple App Store & I seem to have forgotten my password *****'m usually pretty good hiding the in different places so don't loos or forget them it's not excepting … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am unable to use the App Store. Somehow my Apple ID does
I am unable to use the App Store. Somehow my Apple ID does not work … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
47 satisfied customers
It is my iPhone that I am trying to retrieve my Apple ID
it is my iPhone that I am trying to retrieve my Apple ID password ***** do I use my phone to send this message? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I have a damaged display on a mac air. I want to transfer
I have a damaged display on a mac air. I want to transfer photos from my damaged mac to a new macbook. I have connected it to the tv with a HDMI cable and thunderbot and nothing appears...help … read more
Sheri
Sheri
Bachelor\u0027s Degree
573 satisfied customers
I received an email from Apple saying my account has been
I received an email from Apple saying my account has been compromised. When I logged on to the link sent to me the form asked for my social security number. I do not believe Apple would request that w… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I received an email saying that my apple account is disabled
I received an email saying that my apple account is disabled but it won't let me log in to give them the info they want … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I was supposed to receive either a text or phone call from
I was supposed to receive either a text or phone call from account recovery yesterday at 5:30 PM pacific time to reset my apple account password. my phone was stolen 12-11-17 and I received my replace… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had an apple itunes account a time ago with hundreds of
I had an apple itunes account a long time ago with hundreds of songs, but I can't remember any of my old account info. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It is my iPhone but also connected to my computer. I have
it is my iPhone but also connected to my computer. I have forgotten both my apple id and I tunes passwords. I recently went to an apple store for a recurring problem and after a two hour wait I was ti… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I forgot my yahoo password ***** have a different phone number
I forgot my yahoo password ***** have a different phone number so... … read more
Rylan Sharpe
Rylan Sharpe
IT Manager
Master\u0027s Degree
69 satisfied customers
I do not know what my Apple username is and I don't remember
I do not know what my Apple username is ***** ***** don't remember my old password ***** am trying to establish an I Tunes account I am a senior citizen so I am really fuerhutz(Pa Dutch) THANKS… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
Yesterday I had 4400 e-mails in my inbox. Today there were
Yesterday I had 4400 e-mails in my inbox. Today there were 2. What happened to the 4398 that aren't showing up? Can they be retrieved?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My apple ID and password are being denied. I went thru the
My apple ID and password XXXXX being denied. I went thru the process to retrieve the password XXXXX didn't work. I then went into system preferences to change it and it is still not working. I don't r… read more
Matthew
Matthew
Bachelor\u0027s Degree
5 satisfied customers
I want to call Israel , using my Magic Jack. My husband said
I want to call Israel , using my Magic Jack. My husband said that I need to buy minutes. What do I do so that I can use my Magic Jack for this purpose? Many thanks. XXXXX… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Is there a way to reset a Windows password I forgot the password
Is there a way to reset a Windows password? I forgot the password XXXXX have with Vista on it and want to place Windows 7 on it. I didn't steal the system, just replaced a hard drive with Vista with o… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x