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Gateway desktop dx4860. Computer shuts down all of a sudden.

Customer Question
Gateway desktop dx4860....

Gateway desktop dx4860. Computer shuts down all of a sudden. When I restarted it it said something like battery critical.

Technician's Assistant: What Operating System (OS) are you running on your DX4860?

Windows 7 home edition

Technician's Assistant: How long has this been going on with your DX4860? What have you tried so far?

I haven't tried anything. Months

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Could it be dusty inside?

Submitted: 1 month ago.Category: Computer
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Answered in 2 hours by:
12/30/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2,901
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 1 month ago

Does it blue screen when it shuts down?

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