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Carbon X! 5th gen ...Does not recognize my fingerprint. I…

Customer Question
Carbon X! 5th...

Carbon X! 5th gen ...Does not recognize my fingerprint. I have forgotten my pin number

Technician's Assistant: What exactly are you having trouble accessing?

I cannot log in to the computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Notebook Thinkpad X1 Carbon 5G

Technician's Assistant: What Operating System (OS) are you running on your ThinkPad?

Pro Windows

Technician's Assistant: What have you tried so far with your ThinkPad? Have you installed any updates recently?

No ..no updates. Its asking for a pin number which I forgot or Microsoft email password. I don't have a microsoft email?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just how to get into my computer.

Submitted: 7 months ago.Category: Computer
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Answered in 4 hours by:
12/31/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,585
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

If you have forgotten your PIN and your fingerprint does not work then you will need to reset the Thinkpad.

There is no way to bypass the Carbon security feature.

Try wiping the fingerprint pad and carefully run your finger across it again.

--------------------

Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating.

Pete.

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Customer reply replied 7 months ago
Then tell me how to reset the thinkpad.
Customer reply replied 7 months ago
I need a bettet answer Pete!
Customer reply replied 7 months ago
Wiil not pay unless I get an answer that is more than the obvious
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

You can reset the Windows login password *****:

https://account.live.com/ACSR

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Customer reply replied 7 months ago
Dies not work!
Customer reply replied 7 months ago
does not work. I dont remember last passwords
Customer reply replied 7 months ago
You need to do better Pete
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
What does not work?
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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

What happens when you try the account recovery?

Do you get any error messages?

Do you need remote assistance with this?

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Customer reply replied 7 months ago
Since I dont remember or microsoft does not recognize my last passwird they will not let me reset
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Did you try all options?

Did you try reporting the account as compromised?

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Customer reply replied 7 months ago
What do you mran compromised and who do I report it to?
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

1. Go to the recover y page at: https://account.live.com/ACSR

2. Select the option to report the account as compromised.

3. Complete the requested information.

--------------------

Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating.

Pete.

--------------------

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