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I have an external hard drive with my Lenovo backed up up…

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Hi Pearl. I...

Hi Pearl. I have an external hard drive with my Lenovo backed up up on, as mine died. I am trying to figure out how to get information from the external hard drive, Especially poetry and stories my husband wrote before his passing. I am desperate to find them as the anniversary of his passing is coming up and I need to see these. Please can you help me

Technician's Assistant: Does the hard drive icon appear on your desktop?

I am not computer savy so please tell me what I am looking for

Technician's Assistant: Have you tried accessing the drive on a different computer?

I have it plugged into my HP. This is the only one I have

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just that I am so desperate to read his poetry and stories.

Submitted: 7 months ago.Category: Computer
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Answered in 4 hours by:
12/30/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,590
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

If you connect the external hard drive to a computer, can you view it ok?

Would you like remote assistance with this?

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