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My extender does not connect with my ASUS router. Have not…

Customer Question
My extender does not...

My extender does not connect with my ASUS router

Technician's Assistant: Are you able to connect using an ethernet cable?

Have not tried that with the extender - is that the logical first step? I've been using this extender for over two years and have tired a factory reset with not success

Technician's Assistant: Which lights are colored and/or blinking on your router?

The power is green. The WSp blinks after holding the switch for a few seconds. After pressing the WPS button on the counter the blinking continues for a couple of minutes and then goes off.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I guess not.

Submitted: 6 months ago.Category: Computer
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Answered in 12 minutes by:
12/30/2017
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,327
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

If you have tried a factory reset and the extender still won't connect then it appears to have a fault.

Can you test the extender on a different wifi network?

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Customer reply replied 6 months ago
no
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

If you are unable to test the extender yourself, you can return it to the manufacturer, or replace it.

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