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I have the Leveno Yoga laptop with Windows 10. I am unable…

Customer Question
I have the Leveno...

I have the Leveno Yoga laptop with Windows 10. I am unable to extend to a second monitor. Microsoft help says to download a driver from the manufacturer. I don't know what driver i need.

Technician's Assistant: What's the brand/model of your laptop?

Yoga 710-15IKB

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

I have not installed anything.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/30/2017
Tech Support Specialist: Martin, Network Engineer replied 7 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your second monitor.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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Customer reply replied 7 months ago
I would prefer you tell me the steps to correct this issue.
Tech Support Specialist: Martin, Network Engineer replied 7 months ago

Sure - we can give that a try

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Tech Support Specialist: Martin, Network Engineer replied 7 months ago

Has the second monitor ever worked?

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