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I am trying to log in to my email address which is connected…

Customer Question
Hi - I am...

Hi - I am trying to log in to my email address which is connected to a google account; however, it’s saying my password ***** changed (11) days ago.

Technician's Assistant: Are you logged into your email account on any other devices?

No, not that I’m aware of.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Unfortunately no on the security questions. Phone number would be either(###) ###-####or(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes. The email address I am having issues with is a company I own 20% of; however, I chose to separate from them a couple months ago. The domain admin is under Howard Mallen who was my partner. The issue is this account has much of my customer and personal information on; in which I cannot get access to.

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
12/30/2017
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,339
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 6 months ago
Thank you Pete. Much appreciated.
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

To recover the google account you will need to go to

https://accounts.google.com/signin/recovery

--------------------

Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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Customer reply replied 6 months ago
Hi - I am still not able to get in. Stills says contact your domain administrator
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

Is it a business / domain account?

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

I tried to accept your secure remote assistance request, however the payment appears to have failed - can you please check and try again?

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Customer reply replied 6 months ago
Any suggestions?
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

There still appears to be a payment issue - can you check that it has gone from your bank ok, and try again?

Sorry about this!

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