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I changed my password for my wireless and i can't get my…

Customer Question
I changed my password...

I changed my password ***** my wireless and i can't get my laptop to connect to it

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Yes but it has a red X beside it

Technician's Assistant: Which lights are solid and which are blinking on your router?

Solid are power, DSL and internet..the others are blinking

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No..just want my laptop to connect to my wireless

Submitted: 7 months ago.Category: Computer
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Answered in 8 minutes by:
12/30/2017
Tech Support Specialist: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 839
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-z3nv34x5-,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please provide the following information:

  • Name of Internet Provider
  • Brand and Model of Router
  • What method did you use to change the Wifi password?

Let me know so we can go to the next step.

Regards,

Sheri-Expert

Ask Your Own Computer Question
Customer reply replied 7 months ago
bell Aliant. router is siemens. i used a tech throught bell Aliant
Tech Support Specialist: Sheri, Expert replied 7 months ago

Thanks for the update. If you are on a Windows laptop, please do the following: Right click on the start button that looks like a window on the bottom left of the screen. Then click on run. In the box that opens, type cmd and then in the black command window that opens type ipconfig. Scroll until you see gateway. Write down the ip address of the gateway. Next, open a browser and type the ip address in the browser and hit enter. Let me know if a login screen comes up. Then we will continue.

Regards,

Sheri-Expert

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