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How do I recover password for H/P computer? They are giving…

Customer Question
How do I recover...

How do I recover password ***** H/P computer? They are giving us a code to reset password

Technician's Assistant: What exactly are you having trouble accessing?

Opening computer need to clear favorvites,, cant remember password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

H/p all in one pc

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Tried password ***** the code

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It is a HP All in one 24-go10

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/30/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,404
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address for the Microsoft account you are using to log in to the computer?

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Customer reply replied 7 months ago
For got it
Customer reply replied 7 months ago
Can you help
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Yes. Thank you. Here is how to determine the email address being used by the computer:

Start or restart the computer such that you are looking at the login screen (but don't log in)

Hold down the left Shift key and keep it down, click the Power icon in the lower right corner (far right) and

click Restart.

Release the Shift key when you see the "Choose an Option" screen

On the "Choose an Option" screen,

click Troubleshoot

click Advanced Options

click System Restore

the computer will restart and you'll see "Preparing System Restore"

choose your account when prompted and the screen will change

and want a password. It will also display the email address attached to the account.

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Please let me know the address when you get it and I can help you reset the password.

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Customer reply replied 7 months ago
It is having me a code a1b2c3
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Is this a Windows 10 computer?

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thanks. Did you perform the instructions above to launch System Restore and discover

the email address the computer is using?

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Customer reply replied 7 months ago
Have the same problem
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Please accept the phone call offer and I can help you with this.

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Customer reply replied 7 months ago
Ok
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

You should be seeing it come up on your computer screen.

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Customer reply replied 7 months ago
VeryGot it wr
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Hi. I'm not sure what "Got it wr" means. Could you clarify please.

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