Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I had office installed on my computer in may of 2017 The…

Customer Question
I had office installed...

I had office installed on my computer in may of 2017 The excel workbook that i have is password ***** and that is fine. I finished my 2017 workbook page and I wanted to insert 2018 new page and it will not let me do it.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 7 prem

Technician's Assistant: When did you last update your Excel?

Don't understand your question

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so. I had office 2010 and bought office 2016 in may when they installed it is when my problems started. I also bought a program called assurd thinking that would solve my questions boy was that a waste of time and money. LOL

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 13 minutes by:
12/30/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 521
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

• Some issues may require additional equipment or hardware before we can continue.

• Make sure to bookmark this page. There should be email alerts in your inbox as well with the link back to this page if you were to step away. If you respond when I am not online such as outside of my normal business hours, I will respond as soon as I can.

• If you are prompted to rate me, you can do so by choosing the appropriate amount of stars in the top right and that is all. It cost you nothing further and helps me receive credit for helping you. By rating me (hopefully 5 stars!), it also helps me stay locked to your question so I can continue to assist you in cases where you may have to walk away for a few hours or days and need to report back the findings.

I look forward to working with you today!

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago

I enjoy working on Excel issues and would be happy to help you today. It doesn't show you are online to view this page but if you could either send the workbook to me to work on it for you or we can do a secure connect where I share screens so you don't have to send the file to me on here. Either way works for me.

Ask Your Own Computer Question
Customer reply replied 6 months ago
Why don't you just call me. It would make it a lot easier if you(###) ###-####
Customer reply replied 6 months ago
I just got a notice for a charge for 31 bucks and now you want to charge me an additional 39 I don't think so.
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago

Please disregard the splash screen ad. That's not me sending that. I try to warn ahead of time in my opening about that. You can click the X on the ad.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago

I can't call or remote connect into your computer without the additional charge. If you're willing to work with me on here, I can keep it with the first question charge no matter how long it takes.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago

I really want to work on your Excel issue so if you'd still be willing, let me know. I wasn't kidding about enjoying working on Excel questions.

Ask Your Own Computer Question
Customer reply replied 6 months ago
My charge account was billed 36.00 and I am completely dissatisfied I would like a credit for the charge. You can have you superior call me at(###) ###-#### No one helped me or even tried. I spent 3 hours screwing with this and I can't believe in this day and age someone wouldn't do what I asked.
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago
We don't operate like that with a supervisor. What you're seeing if the pre auth if you were to work with an expert. Not an actual charge. If you're wanting a refund, I can get you to customer service to get you your deposit back.If you'd like to work with me, I'd still love to help. I can't call as the basic question doesn't cover this. I believe i can solve your issue without calling but most excel issues require a visual copy or visual to fully troubleshoot.Let me know how'd you like to proceed. I still would love to assist.
Ask Your Own Computer Question
Customer reply replied 6 months ago
Get me to customer service as I did not realize that Microsoft was sending me to and outside vendor. I have no interest in doing business with your company sorry.
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago

Ok

Ask Your Own Computer Question
Tech Support Specialist: carlo-cssm,
 replied 6 months ago
carlo-cssm
Category: Computer
Satisfied Customers: 0
Verified
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address.
Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (paste the question link into the response).
Thank you,
The JustAnswer Customer Support Team.
Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,939
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was deleting 98% of messages prior to 2017. I had to close
I was deleting 98% of messages prior to 2017. I had to close gmail. When I reopened, I have over 30,000 messages in my inbox. Seems impossible. How do I fix this? How do I delete all messages prior to… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
ON 24 NOV 2017 I PAID A MICROSOFT (TECHICIAN} $474 FOR A
ON 24 NOV 2017 I PAID A MICROSOFT (TECHICIAN} $474 FOR A 3YEAR SERVICE. tHIS WAS PAID TO REVLIGHT SOLUT RDF 2177 SINGAPORE SG FRGN AMT. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
997 satisfied customers
I just bought another laptop and I already had micrsoft
I just bought another laptop and I already had micrsoft office and student 2016. I'd like to transfer it to this laptop because my old laptop no longer works. I;ve signed in to my micsoft a//ccount an… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Cant pull up excel files. Jan 2018. I have office 2010 but I
I have office 2010 but I just bought office 2016 but haven't down loaded yet… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I used different computer for 2016 I cannot transfer the
I used different computer for 2016 I cannot transfer the file to my new computer for 2027 … read more
Josh
Josh
Support Specialist
21,939 satisfied customers
I bought Office 2016 last fall to replace Office 2010.
I bought Office 2016 last fall to replace Office 2010. Recently, when I try to open an Excel spreadsheet, it wouldn't open. It defaulted to 2010. I ran the application repair. It worked for a bit, but… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Turbotax deluxe on windows 7. Entered all my 2016 info
turbotax deluxe on windows 7. Entered all my 2016 info months ago but never filed because I had a question. Returned to it last week and when I ran turbotax it asked if I wanted to check for updates. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I believe I'm being charged twice fo microsoft 365. Once in
I believe I'm being charged twice fo microsoft 365. Once in sept 2017 and Jan 8, 2018 … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
November 15, 2017 I'm having a problem with Office 365
November 15, 2017 I'm having a problem with Office 365 Excel. When I'm in a userform and want content specific help on a command, I press F1 to get the info on the command. Now, I transferred to “Visu… read more
The-PC-Guy
The-PC-Guy
Bachelor\u0027s Degree
630 satisfied customers
I have had office and excel on my machine since purchase.
I have had office and excel on my machine since purchase. Several months ago my machine automatically did an app reset and uninstalled those two apps. I had a tech (Exten) reinstall them and now you a… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I set up a run with eventbrite in 2016 through a staff
I set up a run with eventbrite in 2016 through a staff member who no longer has that job. I have his login and password ***** it doesn't work at this time. I don't want to start over and would like to… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
On August 7th, 2017, I bought Office Home and Student 2015
HI: On August 7th, 2017, I bought Office Home and Student 2015 for PC for $149.99. I thought it includes Excel, but when I went to use it, it was not there. Please tell me what programs it does includ… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just had to purchase a new PC. Everything was transferred
I just had to purchase a new PC. Everything was transferred over to the new PC. I had Office Home and Student 2010 on the old PC and I have the key number but it won't work. I'm using the 30 day free … read more
Josh
Josh
Support Specialist
21,939 satisfied customers
My worksheets in Excel minize in size as I enter data especially
My worksheets in Excel minize in size as I enter data especially when I press Tab to move to another column. I must then go to View (which shows the page as 100%) and Zoom to 200% to get a full view o… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Hi John, You made a hire enquiry excell sheet for me
Hi John, You made a hire enquiry excell sheet for me completed 4/23/10. Now want to work with excel 2010 and it won't work... hard to fix? Cheers, XXXXX XXXXX… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
In summer of 2010, I bought ms office 2007with the free 2010
In summer of 2010, I bought ms office 2007with the free 2010 upgrade when that version of office became available. I installed office 2007 on my travel computer, or at least the word, excel components… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
when trying to use word and excel it asks me for a broduct
when trying to use word and excel it asks me for a broduct key when i enter my product key it states that it is incorrect… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Im having an issue where Im receiving messages in Excel indicating
I'm having an issue where I'm receiving messages in Excel indicating it can't proceed with functions like delete, copy and paste, etc, with the resources available. Is there a fix or work around? I've… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x