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I purchased HP computer from Harvey Norman 26/12/2016. Paid…

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I purchased HP computer...

I purchased HP computer from Harvey Norman 26/12/2016. Paid for 2 years Norton security $89 for each year. Have been asked to pay for 2nd year again. I have receipts, Please contact me email " [email protected] gmail .com" or phone me 0427 820 110. Tom Glendinning

Technician's Assistant: When did you last update Norton Security?

26/12/2016

Technician's Assistant: What have you tried so far with your Norton Security?

Nothing. I am 84 years old and self taught operator!

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No. Please do not get too technical and lose me.

Submitted: 7 months ago.Category: Computer
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Answered in 4 minutes by:
12/30/2017
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,439
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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