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Am running Windows 7 upgraded from Windows XP and want to…

Customer Question
Am running Windows 7...

Am running Windows 7 upgraded from Windows XP and want to know how long Microsoft will offer support for Windows 7? How long do I have to upgrade to Windows 10? Have three e-mails in my inbox trash folder that I suspect are Trojans. One solid year of e-mails came up missing as a result of using these e-mails. Whom can I submit a sample of them to?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Earthlink

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Windows Defender and Norton

Submitted: 6 months ago.Category: Computer
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Answered in 3 minutes by:
12/30/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,541
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. I can work with you regarding your Windows questions, but your email questions will need to be posted to the email category. Let me know if you would like to continue please.

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Customer reply replied 6 months ago
Answer my Windows Questions. Does Microsoft have an e-mail address where you can send samples to? Have another issue or two but want to review the details of my membership first. Don't want to spend anymore money right now.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Windows 7 support will end in January or 2020. The free Windows 10 upgrade ended in 2015, but you can download a trial version directly from Microsoft.

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Category: Computer
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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