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Adware, virus removal. Can not access browser. Windows

Customer Question
Defender stopped working...
Adware, virus removal. Can not access browser. Windows Defender stopped working
Submitted: 7 months ago.Category: Computer
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Answered in 7 minutes by:
12/29/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,100
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago
We can try
Customer reply replied 7 months ago
How do we do this
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

TeamViewer would be best

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Customer reply replied 7 months ago
Ok
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

I sent offer

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Customer reply replied 7 months ago
Where?
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

just sent again, should see it on your side

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Customer reply replied 7 months ago
No I️ don’t
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

are you on your computer now?

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Customer reply replied 7 months ago
When I️ open a browser, the pop up ads take over
Customer reply replied 7 months ago
I️ don’t think it’s possible sigh
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

what pop up ads?

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