Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need to change my password, but I have forgotten my

Customer Question
I need to change...

I need to change my password, but I have forgotten my security questions, can you help?

Technician's Assistant: What exactly are you having trouble accessing?

I have forgotten my security questions for e-mail and I need to change my password *****: Are you logged into your email account on any other devices?

Not at this time

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I hope so ********* home number cell is ***********

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Our home number is ***** vacation because we spend our winters in FL.

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 40 minutes by:
12/29/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

• Some issues may require additional equipment or hardware before we can continue.

• Make sure to bookmark this page. There should be email alerts in your inbox as well with the link back to this page if you were to step away. If you respond when I am not online such as outside of my normal business hours, I will respond as soon as I can.

• If you are prompted to rate me, you can do so by choosing the appropriate amount of stars in the top right and that is all. It cost you nothing further and helps me receive credit for helping you. By rating me (hopefully 5 stars!), it also helps me stay locked to your question so I can continue to assist you in cases where you may have to walk away for a few hours or days and need to report back the findings.

I look forward to working with you today!

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago

Sorry for the delay. I am just now getting here myself to help catch up the question due to the holiday. I understand you are having an issue resetting your password. Who is your email provider?

Ask Your Own Computer Question
Customer reply replied 6 months ago
Plese disregard this I thought I was talking to Century Link technical support
Tech Support Specialist: Cabletech, Computer Support Specialist replied 6 months ago

Okay no problem. I will send this over to customer support to refund any money back. No need to respond to this any longer as you should be getting an email that you used to sign up with.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Cannot log into my Google E-mail. Logged into E-mail with no
It does not recognize either. Went through this step 6 times … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
My email was hacked. How do I change my password? My cell
Security questions..Phone numbers: Home(###) ###-####… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I forgot my e-mail password. I have left my e-mail open ever
I have left my e-mail open ever since I bought this lab top. I'm afraid to close it because I'm not sure of the pass word, but I can't use e-mail on other things and need a new cell phone. BUT I HAVE ALL MY SECURITY QUESTIONS … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
I need to update the e-mail you have on file for me and
I need to update the e-mail you have on file for me and change my password ***** I can get in. I no longer use Cox.net … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
I have totally lost my E-mail address and password.. Please
I have totally lost my E-mail address and password. My name is***** Please Assist me … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
On my cell and able to get my emails to both computer and
On my cell and able to get my emails to both computer and cell....on vacation and this AM got message of being unable to log into my account without putting in my password, but not able to recall. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
705 satisfied customers
We have moved to a new location and I cannot access my yahoo
We have moved to a new location and I cannot access my yahoo e-mail account. I forgot my password ***** my cell phone does not work inside the house because the roof is tin. When I go outside to get t… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I am elderly and have forgotten my yahoo.com email password.
I am elderly and have forgotten my yahoo.com email password. I lost my cell phone so I have no way of resetting my password. Can you help me? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My yahoo email account has been hacked. Wish to change my
My yahoo email account has been hacked. Wish to change my user name and password … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Need email password for Anne_green5&bigpond.com, No,
Need email password ***** Anne_green5&bigpond.com JA: Are you logged into your email account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help res… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Seems I' e forgotten my password for And it keeps asking for
Seems I' e forgotten my password ********@******.*** And it keeps asking for an alternate email address which I used to have but haven't used for at six or seven years [email protected]? I need to be a… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I had to change computers due to virus and can not get on to
I had to change computers due to virus and can not get on to my e-mail forgotten pass word can you help? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have forgotten my password...and I cannot get into my
I have forgotten my password...and I cannot get into my e-mail account. … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
My Motorola android tablet has had its password changed. I
My Motorola android tablet has had its password ***** I did not change it. I have had it a long tome and have forgotten the username and password. The contact phone number is ***** old work phone. I h… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
My name isXXXXX I have an e-mail [email protected]
My name isXXXXX I have an e-mail [email protected] ,(lso [email protected]) It was hijacked and a friend received the following E-mail, purportedly from me. It was not from me. What shall I do? … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
We have been informed by our family and friends that they have
We have been informed by our family and friends that they have been receiving e-mails from us that we have not sent. These e-mails are soliciting that they open up a link to buy some service some of w… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
we have had an e-mail account [email protected] for over 15
we have had an e-mail account :[email protected] for over 15 years. I logged in yesterday morning, logged off, then tried to log in yesterday afternoon and was unable to log in - said incorrect password … read more
s4sys
s4sys
B.Tech in Computer Science Engineer
519 satisfied customers
my e-mail address is [email protected] I want to add
my e-mail address [email protected] I want to add anothere-mail [email protected] because I am in Florida for the winter.. I have forgotten my password XXXXX can't get the code to change it, while… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x