Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

It's my iPhone 6s everytime i do an update i get locked out…

Customer Question
It's my iPhone 6s...

It's my iPhone 6s everytime i do an update i get locked out of my phone they want numbers to sign in which i have no idea why

Technician's Assistant: When did you last change your password ***** Apple ID?

I have no idea

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes i need to use my phone

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
12/29/2017
Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago
Jon
Jon, Computer Support Specialist
Category: Computer
Satisfied Customers: 807
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Computer Question
Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago

I am assuming the "numbers" that are being asked of you on your iphone is the "passcode" which is 4 to 6 digits. If you are not sure on what this passcode is then the only way to bypass this would be to putting the phone into recovery mode and then doing a restore with your computer using itunes. However, doing this erases the data on the phone but if you have a backup in icloud or in your itunes, you can always apply this after you are done. Here is what to do:

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or family member if needed.
  3. While your device is connected, put it into recovery mode You do this by doing the next step
  4. Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo. This is the most important step. See pic attached.
  5. When you see the option to Restore or Update, choose restore. iTunes will try to reinstall iOS. It may take a while just keep an eye on it as you may need to download the file and open it. Just follow the instructions on the screen and you should be fine. If not let me know

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Ask Your Own Computer Question
Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago

Did you still need help? Were you able to try the instructions I previously posted for you? If all is good, please still consider to rate my services with the stars next to my name as it helps others know I am here to help.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Computer Support Specialist
Category: Computer
Satisfied Customers: 807
807 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My apple ID has been hacked. I need to new ID. I purchased
my apple ID has been hacked. I need to new ID. I purchased an apple I tune card as told to do so by an apple agent. now what do i do? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I am locked out of my Iphone 6s+ because I forgot the
I am locked out of my Iphone 6s+ because I forgot the password. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
My. Daughter disabled her phone. Says to connect to iTunes.
daughter disabled her phone. Says to connect to iTunes. But it won't commect to iTunes. Says an unknown error occurred. 0xE8000015 … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
My iPhone is locked out and i don't know how to fix it. My
My iPhone is locked out and i don't know how to fix it … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I cant remember my iphone 6s password and i only have one
i cant remember my iphone 6s password ***** i only have one more try left to open it. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
Am unable to update clash of clans on my ipad air nor my
Am unable to update clash of clans on my ipad air nor my iphone 6s am unable to update clash of clan on my ipad air nor my iphone 6s. Can only update on my old ipad.... … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My friend ended up resetting my phone, and I don't remember
Hi .. My friend ended up resetting my phone , and I don't remember the iCloud . What should I do … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
My brother passes away. His phone is locked. We want to
My brother passes away. His phone is locked. We want to reformat it so another family member can use it. What is the process? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
My phone in locked it says it is disabled. How do I lock it?
My phone in locked it says it is disabled. How do I lock it? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I have iPhoneX but the Settings on my phone is locked. I can
I have iPhoneX but the Settings on my phone is locked. I can not use iTune and App Store … read more
Mike Taylor
Mike Taylor
44 satisfied customers
My iphone has become disabled and it says to connect to
my iphone has become disabled and it says to connect to Itunes. Don't know what to do. I have a HP computer … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I get a request to put the password for my wife's outlook
I get a request to put the password ***** my wife's outlook account whenever I try to access my phone . I am locked out of my emails … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Locked out apple I phone. Don't know. It installed this
it installed this morning then was to enter code lost the number been locked out ever since they told me I had to wait 8 hrs before I could retry … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
All of my notes disappeared from my iphone 6s. I had just
All of my notes disappeared from my iphone 6s. I had just look at them then closed them and when I opened again they were gone. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an old Toshiba aspire tablet which I was going to put
For Josh,I have an old Toshiba aspire tablet which I was going to put back to factory settings but I cannot find the charger and it's about three or four years old and I was wondering now that I don't… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
My e mail account on my Apple I_ Phone keeps shuting me out
hi my e mail account on my Apple I_ Phone keeps shuting me out I use my e mail and they a trying to make me use an old aol account which I do not have or use anymore please help I have nobody around h… read more
Jon
Jon
Computer Support Specialist
Bachelors Degree
807 satisfied customers
I have exchanged my old Samsung phone at the end of 2015 to
I have exchanged my old Samsung phone at the end of 2015 to upgrade to iPhone 6 in the T-Mobile store near me. I no longer own the Sansumg. I noticed that in an email sent from Google account indicate… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
hi is it possible to get my iphone unlocked i have brought
hi is it possible to get my iphone unlocked i have brought it back from the US but now cant use it in the UK as it is locked to AT&T… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x