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It disconnects internet randomly when I'm using wifi at home…

Customer Question
It disconnects internet randomly...

It disconnects internet randomly when I'm using wifi at home or elsewhere

Technician's Assistant: Who makes your router?

I dont know

Technician's Assistant: What have you tried so far?

I restart the computer and internet comes back but its annoying as I lose whatever email i've been working on

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No...its frustrating. I'm in Australia, and it happened in connections in the US and Canada too. Had no problems on old computer with Windows 7

Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
12/29/2017
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,003
Experience: Product Developer at Computer Science Corporation
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Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Are you using windows 10 in the device on which you are facing this wifi issue ?

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Turn off a network adapter option:

Windows 10, by default, has an option enabled on some network adapters that allows the computer to turn off the network adapter to save power, even when all power saving options are disabled. To turn off the option, follow the steps below.

  1. Click Start, then Settings.
  2. At the bottom of the settings tab, you will see a “Device Manager” option, click it.
  3. In the device manager, head to the “Network Adapter” option and select your network card, right click on it and then select “Properties”.
  4. Go to the Power Management option and uncheck “Allow the computer to turn off this device to save power”.

You should see a screen like this :-

http://www.mweb.co.za/DesktopModules/DigArticle/MediaHandler.ashx?portalid=20&moduleid=5259&mediaid=40486&width=1280&height=720

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