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Im putting in password but its asking me to get a key from…

Customer Question
Im putting in password...

Im putting in password ***** its asking me to get a key from another email account which I don't use anymore

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It is not giving me that option

Submitted: 6 months ago.Category: Computer
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Answered in 1 hour by:
12/29/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
Just today
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Were are you seeing this?

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Customer reply replied 6 months ago
On my computer
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Would it be OK to connect and have a look?

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