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I am attempting to log on to My Microsoft Account.I was

Customer Question
I am attempting to...

I am attempting to log on to My Microsoft Account.I was recently provided with a Password ***** code. What is my next step????

Technician's Assistant: What exactly are you having trouble accessing?

My Microsoft Account

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I am not sure. I am very new to Microsoft. I am using Windows10.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Several weeks. I have lost tract.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I would like formation on Outlook .complement my AOL Gold.

Submitted: 6 months ago.Category: Computer
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Answered in 3 minutes by:
12/29/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,501
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection to help with the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago

Okay, great.

You will need to accept the Remote service offer and then I can send a link for you to download that will connect me to your computer.

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Customer reply replied 6 months ago
I have reservation. It appeared every time I said yes additional charges appeared. Am I wrong?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 6 months ago

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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